The following instructions explain how to setup the default preference when the hands-free key is pressed on the Aastra 6757i & 57i and Aastra 480i telephone sets.

To configure Handset/Headset on the Aastra 6757i & 57i phone:

• Press the Options button
• Using the cursor pad, scroll to Preferences (option 2) and press the Select button
• Using the cursor pad, scroll to Set Audio (option 5) and press the Select button
• Using the cursor pad, scroll to Audio Mode (option 1) and press the Select button
• After selecting your audio mode using the cursor pad, press Done
• To set the Headset Mic Volume scroll to option 2.

Audio Mode	Description
Speaker	Only the speakerphone will be activated when the hands-free key is pressed
Headset	Only the Headset will be activated when the hands-free key is pressed
Speaker/Headset	The first time the hands-free key is pressed the Speaker will be activated, the second time, the Headset will be activated.  They will alternate each time you press the hands-free key is pressed
Headset/Speaker	The first time the hands-free key is pressed the Headset will be activated, the second time, the Speaker will be activated.  They will alternate each time you press the hands-free key

To configure Handset/Headset on the Aastra 480i phone:

• Press the Options button
• Scroll to Set Audio (option number 7) and press Show to enter the menu
• Select one of the audio modes (below) by pressing Up/Down/Change

• To set the Headset Mic Volume, press the Advanced soft key.
• Press Done to save your Mic Volume settings
• Press Done to save your Audio settings.

The Options feature allows you to change specific settings for your Aastra 480i phone.

Language Selection
Time and Date Settings
Tone Selection
Clear Message Waiting
Screen Contrast Level Adjustment
Live Dialpad Option

Language Selection

To change the language selection:

• Press or the Options button
• Scroll to Language (option number 1) and press Show to enter the menu
• Press the Change button to scroll through the different languages
  (the available languages are English, French, and Spanish)

Time and Date Settings

Your phone automatically synchronizes the time and date with a Time Server so you do not need to change these settings.

Tone Selection

To select a different tone:

• Press or the Options button
• Scroll to Tones (option number 3) and press Show to enter the menu
• Select Option 1 to set ring tone
• Press Change to change the ring tone. The tone will ring to give you a sample of what the ring sounds like
• Press the *** keys to make the ring louder or softer
• Select Option 2 to dialing tones
• Select the tones corresponding to the country that you are using the phone in.

Clear Message Waiting

To clear the message waiting lamp:

• Press or the Options button
• Scroll to Clear Msg. Wtg. (option number 4) and press Show to enter the menu
• Press the Clear button to clear the lamp.

Screen Contrast Level Adjustment

To adjust the contrast level of the screen:

• Press or the Options button
• Scroll to Contrast Level (option number 5) and press Show to enter the menu
• Press the Change button to change it to your desired contrast level.

Live Dialpad Option

When this option is turned on, the phone automatically starts a hands free call when you begin dialing a number. When off, you must either press the hands free key, lift up the handset or press the Dial soft key to dial the number.

To enable or disable the live dialpad option:

• Press or the Options button
• Scroll to Live Dialpad (option number 6) and press Show to enter the menu
• Press the Change soft key to change the option to ON or OFF

Occasionally, a VoIP telephone will require a restart.

To restart an 6757i & 57i phone:

• Press the Options button
• Using the cursor pad scroll to Restart Phone (option 6) and press the Select button
• Press the Restart button to restart the phone.

The phone will now restart (this may take several minutes).

Do NOT unplug the phone during the restart.

To restart an Aastra 480i phone:

• Press key or the Options button
• Scroll to Phone Status (option number 11) and press Show to enter the menu
• Scroll to Restart Phone (option number 3) and press Show to begin the restart process
• Press Restart to restart the phone.

The phone will now restart (this may take several minutes)

Do NOT unplug the phone during the restart.

The UofC and the Faculty of Nursing has a branch campus located in Doha, Qatar. For more info, see the University of Calgary-Qatar website.

IT works with overseas staff to help meet the off-campus site's information technology needs.

Part of this assistance includes providing VoIP softphone services to staff in Doha so they can contact Calgary local numbers without incurring long distance telephone charges.

Staff in Doha who want VoIP softphone services should fill out and submit the following request form to Telephone & Voice Services.

For more information about this service, email voice [dot] services [at] ucalgary [dot] ca

The following article gives instructions on how to use the VoIP Voicemail Web Utility for accessing and managing your campus VoIP telephone messages. 

• Logging in
• Select Messages
• Moving Messages
• Changing Folders
• Playing Messages
• Downloading Messages
• Forwarding Messages
• Deleting Messages
• Changing Audio Preferences

Logging In

To use the VoIP Voicemail Web Utility, login via a webpage using the same phone number and password that you use to access voicemail on your VoIP telephone.

To login to the VoIP Voicemail web utility:

1. Start a web browser (e.g. Firefox)
2. Go to https://voicesip.ucalgary.ca/

3.  In the Mailbox field, enter your 7 digit VoIP telephone number (e.g. 220-5555)
4.  In the Password field, enter your VOIP password
5.  Click the Login button

The main VoIP Voicemail webpage will then appear displaying your messages (if any) in your inbox.

Selecting Messages

VOIP Voicemail allows you to select all the messages in the current folder.

To select some of your messages:

• In the Message column, click the box of the messages you want to selet.

To select all of your messages:

• Click the Select All button in the yellow navigator pane.

Once selected, you can then move the messages to another folder or delete them.

Moving Messages

VoIP Voicemail Web Utility allows you to move and organize your messages by storing them in folders. By default, messages open in the inbox folder. Once a message has been moved to a folder, it will no longer open in the inbox.

To move a message to a different folder:

1. Click the box beside the message you would like to move to another folder
2. Click the drop-down box to the right of the Move button
3. Select the folder you want to save the message to

4.  Click Move

Changing Folders

To change folders:

1. Click the drop-down box to the right of the Go To button
2. Select the folder you want to go to

3.  Click Go To

The contents of that folder will then be displayed in the window.

Playing Messages

VoIP Voicemail Web Utility allows you to listen to your messages online.

To listen to a voicemail message:

1. Click on the phone number of the message you wish to listen to
2. Select your desired audio format for listening to the message (if this is your first time listening to a message)
3. The message window will appear:

4.  Click the play button on the slider bar to listen to the message.

Downloading Messages

VoIP Voicemail Web Utility allows you to download your voicemail messages to your computer's desktop.

To download a voicemail message:

1. Click on the phone number of the message you wish to listen to
2. Select your desired audio format for listening to the message (if this is your first time listening to a message)
3. A new window will appear:

4.  Click the Download button to download the message to your desktop.

Forwarding Messages

VoIP Voicemail Web Utility allows you to forward voicemail messages directly to other University of Calgary VoIP voicemail users who can then access the message through their phone or online. You can also email your voicemail messages to other users.

To forward a message to another campus VoIP user:

1. Click on the phone number of the message you would like to forward
2. Click the drop-down box to the right of the Forward To button
3. Select the VoIP phone number you would like to forward the message to

4.  Click Forward To

To email a message to other users:

1. Download the message to your desktop
2. Start your email client or visit the online Webmail portal
3. Open a new message
4. Attach the downloaded audio file as an attachment to the message
5. Send the message.

The attached audio file will then be delivered to the other users.

Deleting Messages

VoIP Voicemail Web Utility allows you to delete some or all of your voicemail messages online.

To delete a single voicemail message:

1. In the Message column, click the box of the message you want to delete
2. Click the Delete button

(You can also delete the message in the message window by clicking the Delete button)

To delete multiple messages:

1. In the Message column, click the box of the messages you want to delete
2. Click the Delete button

To delete all messages:

1. Click the Select All button
2. Click the Delete button

Note: Deleting is permanent. Once a message is deleted, it cannot be retrieved again.

Changing Audio Preferences

The Audio Format button allows you to specify the preferred audio format of your voicemail messages. The first time you use VoIP Voicemail Web Utility, no format is selected. You will be prompted to select an audio format before you can listen to any messages.

Uncompressed WAV is the most commonly used format. If you wish to have smaller file sizes, select Compressed WAV. If you wish to play your messages on a GSM device, select Raw GSM Audio.

To change your audio preference:

1. Click on the phone number of any message
2. The message window will appear:

3.  Click the Audio Format button

4.  Click the radio button of the format you want
5.  Click the save settings... button

Your selection will now be used as the default audio format for all messages

What is Caller ID?
What is Calling Number Display?
Why were these services added?
How are they used?
Call Displays
Blocking Caller ID
Getting Calling Number Display
Getting Help
Frequently Asked Questions

What is Caller ID?

Caller ID (or, more accurately, caller number identification) is a telephone service that displays the caller's phone number on a recipient telephone. Most telephone calls made from campus telephone now has Caller ID enabled by default. Caller ID pertains only to outgoing calls on campus.

What is Calling Number Display?

Calling Number Display (CND) pertains to incoming calls on campus. You need a campus telephone set capable of displaying Caller ID information and a subscription to CND to see the number of the person calling you.

How is it used?

Caller ID lets call recipients see who is calling before they answer the phone. Call display enables you to screen calls, avoid interruptions, and ignore unwanted calls. Some telephone sets also record the details of missed calls allowing you to call them back later.

Why was it added?

Call Display on telephones has been available to the general public for some time. Upgrades to the carrier network and campus systems in 2008 allowed this service to be implemented at the University of Calgary. This service also promotes an area of UofC emphasis which is "openness in decision-making and communication."

Caller ID was introduced on campus because of demand. Many customers felt that their outgoing calls are not being answered due to the receiver thinking the calls were from telemarketers because campus calls were not displaying a number. Now the local community can see who is calling. With the Calling Number Display service, campus users can also see the number of the party calling them.

Call Displays

Caller ID has been enabled for all campus telephones. This means that your campus telephone number will show on the receiver’s call display every time you make a call.

Previously off-campus telephones displayed "Unavailable" or "Restricted" or "Private Number" (depending on the service provider) when a call was received from a campus telephone. Caller ID now displays "Unknown Name + Your Phone Number" on outgoing calls.

Incoming calls to a campus phone will display the outside party's calling number if you subscribe to CND.

Blocking Caller ID

If you do not want your number to be displayed, you can use *67 to block Caller ID on a per-call basis for both off-campus and on-campus numbers. There is no charge for using *67; it is free.

To block Caller ID, first dial *67. You will then hear 3 beeps and then the dial tone. When you hear the dial tone, dial the number you want to call. The actual text displayed to the person receiving the call will depend upon the telephone service they use.  Some services display no text or a non-descriptive phrase such as Unknown Caller or Private Number.

Please note that *67 is presently not available on campus Voice-over-IP (VoIP) telephones.

Getting Calling Number Display

If you wish to have a call display on your campus phone, you will need to apply for a CND subscription and have a telephone set or device capable of displaying Caller ID information.

Some analog telephones supplied by IT Voice Services do not support call display. If you have one of these phones, you will need to order a different analog phone from IT Voice Services.

If you already have a call display phone, you need to request that CND be added to your telephone service. This is a billable service. You can activate CND by contacting IT Voice Services.

Getting Help

If you need help with Caller ID, or have concerns regarding this transition, contact the IT Support Centre at (403) 220-5555 or email: itsupport [at] ucalgary [dot] ca

For more information on Caller ID, see Frequently Asked Questions.

EMERGENCIES: Dial 9-1-1  Campus Security: Dial (403) 220-5333

LOCAL CALLS

To call another on-campus extension:

• Dial the 7-digit number

(most campus extensions are in the 220 and 210 number ranges)

To call a local, off-campus number:

• Dial the 10-digit number including the area code

LOCAL INFORMATION / DIRECTORY ASSISTANCE CALLS

For Administrative Offices:

• Use the Contacts utility or the Teleweb online campus directory.

For other calls in the local area:

• Consult the online directories at Yellow Pages

800 or other TOLL-FREE NUMBERS

• Dial the toll-free number (e.g., 1-800-555-1234)

DEPARTMENTAL LONG DISTANCE

Using Your University Auth Code:

• Dial * + 47 + your 10-digit auth code + #..... You will receive a second dial tone.
• Dial 1 + area code + the seven-digit telephone number

DIRECT DIALED LONG DISTANCE (where allowed)

• Dial 1 + area code + the seven-digit telephone number

INTERNATIONAL CALLS

Using Your University Auth Code:

• Dial * + 47 + your 10-digit auth code + #..... You will receive a second dial tone.

• Dial 011 + the Country Code, City Code (if any), and the local telephone number.

DIRECT DIALED INTERNATIONAL LONG DISTANCE (where allowed)

• Dial 011 + the Country Code, City Code (if any), and the local telephone number.

HELP

To get help with any telephone or voice-related service, contact your departmental Voice Services Representative or email voice [dot] services [at] ucalgary [dot] ca

The Options feature allows you to change specific settings for your 6757i & 57i phones.

Time and Date Settings
Tone Selection
Contrast Level
Live Dialpad Option

Time and Date Settings

Your phone automatically synchronizes the time and date with our Time Server. Changes to these settings are not recommended.

Tone Selection

To select a different tone:

• Press the Options button
• Using the cursor pad, scroll to Preferences (option 2) and press the Select button
• Select Option 1 to set ring tone
• Press the Select button.
• Scroll through the five ring options to give you a sample of what the ring sounds like.
• Click Done when you have selected a tone
• Adjust the ringer volume accordingly.

Contrast Level

To select a different screen contrast level:

• Press the Options button
• Using the cursor pad scroll to Preferences (option 2) and press the Select button
• Scroll to Display (option 2) and click Select
• You can make changes to the Contrast Level or select Backlight then click the Advanced button to change the length of time the light will stay on after activity
• Press the Change button or use the cursor pad and scroll through the various contrast levels.

Live Dialpad Option

When this option is turned on, the phone automatically starts a hands-free call when you begin dialing a number. When off, you must either press the hands-free key, lift up the handset, or press the Dial button to dial the number.

To turn on or off live dialpad:

• Press the Options button
• Using the cursor pad, scroll to Preferences (option 2) and press the Select button
• Using the cursor pad, scroll to Live DialPad (option 4) and press the Select button
• Press the Change button to change the option (ON or OFF).

The following is a list of Department, Faculty or Unit Telephone Contacts. Contact this person for all telephone, (adds, moves or changes) or if you require directory, voicemail or related services.

Telephone Help

For self-help using a campus telephone, see the online PhoneHelp manual.

For self-help using EVM voicemail, see the online UofC VoiceMail Reference Guide.